Tell us your hair length, texture (fine, thick, curly, coily, frizz-prone), and your daily goal (fast dry, sleek smooth, waves/curls, volume). We’ll recommend the best match for your routine and time budget. Email admin@dysonhelp.com for a quick, tailored pick.

Once dispatched, delivery usually takes 7–14 business days. view shipping policy

Standard Shipping (free) for all orders within Australia.

If your order has multiple items, they might ship separately (each with its own tracking info).

Dispatch time is typically 1–2 business days, unless there are issues like payment verification or stock availability.

view shipping policy

Yes—we ship worldwide from our warehouse in China. Orders process in 1–2 business days and typically arrive in 7–14 business days depending on your location. Standard shipping is free. Full details: Shipping Policy.

Customs or local carrier delays can occur—especially during peak seasons. Start by checking your tracking link. If it hasn’t moved for a few business days, email admin@dysonhelp.com and we’ll help nudge the carrier.

We’ll email you a tracking link as soon as your parcel ships. Didn’t receive it within 2 business days? Check spam, then contact admin@dysonhelp.com.

You can request a return within 45 days of when you receive your order. view return policy

Returns must be in the same condition as received — unused, uninstalled, with all original tags, accessories, and packaging. Proof of purchase (receipt) is required. view return policy

Email admin@dysonhelp.com to request a Return Authorisation (RMA). We’ll send you return instructions and the warehouse address. Returns sent without an RMA may not be accepted. view return policy

If you’re returning for change of mind (wrong size, colour, etc.), you’re responsible for return shipping costs, any duties/taxes/carrier fees. If a prepaid label is offered, its cost may be deducted from your refund.

If the item is defective, damaged on arrival, or incorrect, contact us and we’ll work on a resolution (repair, replacement, or refund) under the applicable consumer laws.

view return policy

After we receive and inspect your returned item, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take extra time to post it.

view return policy

Sometimes items ship in separate parcels to get your order to you faster. You’ll receive a tracking link for each parcel. See “Multiple Items / Split Shipments” in our Shipping Policy.

If a product ships with a different plug type, we include a free compatible plug converter for your destination so you can use it right away.

You have 45 days from delivery to return unused items in original packaging for a refund (inspection on arrival applies). EU customers also have a 14-day cooling-off right. How it works: Refund & Return Policy.

Change of mind / wrong colour / not what you expected: You cover return shipping (and any duties/fees). If we provide a prepaid label, its cost is deducted from your refund.

Faulty, damaged, or incorrect item: Contact us immediately; we’ll resolve per your local consumer laws (repair, replacement, or refund). See our Refund & Return Policy.

Yes—start a return, and once approved you can place a new order for the item you prefer. Steps are in our Refund & Return Policy.

If your order hasn’t been dispatched, we can usually cancel it—please email us as soon as possible. After dispatch, our standard returns process applies. See cancellations in the Refund & Return Policy.

We accept major cards and secure payment options available at checkout via Shopify. Payments are processed by trusted providers; we don’t store full card details. Learn how we handle data in our Privacy Policy

We run limited-time offers and subscriber-only deals. Join our mailing list at checkout to hear first. Promotions are subject to the terms listed on the offer page and our Terms of Service.

Email admin@dysonhelp.com or use our Contact page. Share your hair goals and routine—our team will send personalised product picks and styling pointers.